Refund Policy

At SchRen LLC, we’re all about making your romantic European getaway beautiful, but sometimes plans change, and we get that! This Refund Policy lays out how we handle cancellations or changes to your bookings for tours like our Venetian Serenade or Tuscan Truffle Romance. We wanna keep things fair and clear, so here’s the deal on getting your money back.

Cancellations by You

If life throws a curveball and you need to cancel your tour, we’ve got a simple setup. Cancel more than 60 days before your trip starts, and you’ll get a full refund, minus a small 5% admin fee to cover our costs—think paperwork and bank charges. Between 60 and 30 days out, we’ll refund 50% of your payment, cause we’ve likely locked in hotels or guides for you. Less than 30 days? Sorry, no refunds, as our partners—like that boutique palazzo in Venice—have everything set. Just let us know quick via email or phone so we can sort it out.

Changes to Your Booking

Wanna tweak your tour, like swapping a Provence picnic for a cooking class? We’re flexible! Changes requested 60+ days before departure are free, as long as the new tour’s available. Within 60 days, we’ll try our best, but there might be a $100 fee per person to cover supplier costs. If the new tour’s pricier, you’ll cover the difference; if it’s cheaper, we’ll refund the gap. Just reach out, and we’ll work our magic to keep your rendezous on track.

Cancellations by Us

Sometimes, stuff out of our control—like weather or a supplier hiccup—forces us to cancel a tour. If that happens, we’ll give you a full refund, no questions asked, or offer to move you to another dreamy tour, like from Edinburgh to Dubrovnik, at no extra cost. We’ll do everything to avoid this, but if it happens, we’ll make it right fast.

Non-Refundable Items

Some parts of your tour, like airline tickets or special add-ons (say, a private concert in Vienna), might be non-refundable due to our partners’ policies. We’ll flag these when you book, so you’re not caught off guard. Travel insurance is your friend here—grab a policy to cover unexpected hiccups like illness or missed flights.

How to Request a Refund

Need to cancel or change? Shoot us an email at [email protected] or call +1 507-289-9183 as soon as you know. Include your booking number and a quick note on what’s up. We’ll process refunds within 10 business days, back to your original payment method. If you’re nearby, you can even pop into our office at 313 Apache Mall, Rochester, MN 55902, US, for a chat.

Our Commitment to You

We’re here to make your SchRen tour a beautiful memory, not a hassle. If something’s not right, we’ll work hard to fix it, whether it’s a refund or a new plan for your romantic escape. Questions or need help? Reach out—we’re all about keeping your love story stress-free.

Contact Us

Got a refund question or just wanna talk about your next adventure? Hit up SchRen LLC at [email protected], call us at +1 507-289-9183, or swing by 313 Apache Mall, Rochester, MN 55902, US. We’re here to make your rendezous perfect!